When PayPal Express is activated on your store, Shopify requests Reference Transactions approval from PayPal on your behalf. This occurs when Shopify detects that you're using an app, such as the Kaching post-purchase upsell app, that automatically charges customers.
If you haven't yet been approved for Reference Transactions with PayPal, post-purchase offers won't be displayed to the customer.
Step-by-Step Instructions for activating automatic payments:
Go to your Shopify Admin
Click "Settings" on the bottom left of your Admin
Click "Payments" in the left column
Click "Manage" on the top right of your PayPal payment method
Check the "Automatic Payments" line to see if you're marked as "Approved" or not.
What does my current status mean?
Approved: This means PayPal orders will be able to see Kaching Post-Purchase upsells. Congratulations!
Pending: This means PayPal has not had time to review your application yet. In this case, we recommend checking back in every day until it's changed!
Declined/Denied: This means PayPal has denied you access to Reference Transactions. In this case, we recommend reaching out to PayPal Support and asking them the following:
"Why has access to Reference Transactions been denied for my PayPal account?
Follow instructions provided by Paypal support team.
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