1. Recurring Charges Include Free Gifts
When a customer subscribes to a deal that includes free gifts (e.g., Buy 2, Get 1 Free), the recurring charge will reflect the same amount as the initial subscription. This means customers will continue to receive their free gift with each recurring order as part of the subscription.
To verify which products are included in recurring orders, follow these steps:
Open the subscription in your Shopify admin.
Check the details to confirm that the free gifts are included
If you prefer to exclude the free products or gifts from future recurring orders, you can easily set that up. We have a step-by-step tutorial available to help you configure BOGO (Buy One, Get One) offers and ensure that free gifts aren’t automatically included in subsequent subscriptions: tutorial article.
Need help? Drop us a message in the live chat, and we'll sort it out together.