Post-purchase upsells are an easy way to increase your average order value without slowing down checkout. With Kaching Post-Purchase Upsell app, customers see an extra offer right after they complete their purchase and they can accept it with just one click.
Here’s a quick step-by-step video tutorial on how to set up your first upsell offer:
Step 1: Enable the App in Shopify
Click Enable Kaching Post Purchase Upsell in Shopify settings
Pick Kaching Upsell
Click Save
Step 2: Choose Setup Method
Open Kaching Upsell app
Click Create new offer
Select Manual Setup (or choose Automatic AI or Kaching Bundles)
🔹The Automatic AI setup is the fastest.
🔹The Kaching Bundles setup lets you upsell your existing bundles directly in the post-purchase step, a power move if you already use bundles.
🔹The full Manual setup gives you the most customization.
Step 3: Select Upsell Type
Choose Post-Purchase Upsell
Click Continue
🔹Post-purchase Upsells add the accepted product to the same order, while Thank You Page upsells create a separate order.
🔹Checkout Upsell is available only for Shopify Plus users.
Step 4: Set Trigger Conditions
Choose when this offer appears:
This time let’s choose Specific selected products option
2. Choose your product from the list
3. Let's Add condition (optional)
4. Set Order total above $50 (or your preferred amount)
5. Click Next step
Step 5: Choose which products will be shown in the offer
Select products to upsell
Adjust discount percentage if needed
Check Exclude products already in order (optional)
Click Next step
Step 6: Create Downsell Offer
It shows up if the customer declines the first offer.
Select downsell products
Set discount to 15-20%
Check Exclude products already in order
Click Next step
💡 Keep the discount within healthy profit margins. It’s totally fine to offer a heavier discount here, because the customer already has a $50+ cart, you’re adding extra revenue on top of a confirmed purchase.
Step 7: Customize Design
Set your brand colors
Add timer (e.g., 10 minutes)
Choose layout style
Enable Show reviews and Show review count
Select your reviews platform
Check mobile preview
💡You can also run A/B tests here and try different offers to see which version performs the best.
Step 8: Publish
Review all settings
Click Publish
Step 9: Test Your Offer
Place a test order that meets your trigger conditions
Complete checkout
Verify upsell appears
Decline to see downsell
Accept downsell to confirm it adds to order
Need help? Drop us a message in the live chat, and we'll sort it out together.