Why Isn’t the Compare-at Price Showing on My Product Pages or Bundles?
The "compare-at price" is a key feature for displaying discounts and original prices on your product pages and bundles. If this price isn’t showing as expected, several factors could be causing the issue. Below, we outline the common reasons and provide troubleshooting steps to resolve them.
Common Reasons for Compare-at Price Not Displaying
1. Compare-at Price is Lower Than the Product Price
The compare-at price will only display if it is higher than the actual product price. If the compare-at price is set lower, it will not appear on the product page. To confirm this, temporarily disable the Kaching Bundles app and check if the issue persists.
2. Market Settings Hiding Compare-at Prices
Market-specific settings in Shopify can hide the compare-at price. To ensure visibility:
Open your Markets settings.
Select the relevant market.
Locate the "Hide compare-at price" option (usually in the bottom-right section of the settings screen).
Ensure the toggle/checkbox is turned off.
Save your changes and reload the product page.
3. Regional Restrictions on Compare-at Prices
In certain regions, such as some EU countries, Shopify may hide the compare-at price due to local regulations. These rules prevent displaying discounts unless the product has been sold at the higher compare-at price in that market. To verify:
Change the store/preview country to a region without these restrictions.
Ensure the product has been sold at the compare-at price in the affected market.
4. Custom Code or Theme Settings
Custom code or theme settings can override the app’s behavior, causing discrepancies between the app/preview and the live store. For example, a custom script might adjust the compare-at price for the live storefront, which won’t reflect in the app UI or preview.
5. Unsupported UI Elements
The compare-at price does not display in certain UI elements, such as sticky add-to-cart bars. These elements are designed for navigation and do not render pricing information. Compare-at prices are only visible in the main bundle section on the product page.
6. Bundle Pricing Calculations
For bundles, the compare-at total is calculated based on the Shopify "Compare at price" of each product multiplied by the bundle quantity. Switching products in a bundle will only change the total if the new product’s compare-at price differs.
7. Direct Discounts Without Compare-at Prices
If you apply discounts directly in the app without setting a compare-at price, the compare-at price will not display under the product title. Instead, the discount will only appear in the Kaching bundle and at checkout.
8. Theme or Storefront Configuration Issues
If the compare-at price disappears after installing the app, it may be due to theme or storefront settings rather than the app itself. Check your theme settings and market-specific display rules to ensure compare-at prices are enabled.
Troubleshooting Steps
Verify Pricing Rules - Ensure the compare-at price is higher than the product price. - Adjust the pricing in Shopify if necessary.
Check Market Settings - Open the Markets settings in Shopify. - Disable the "Hide compare-at price" option for all relevant markets.
Review Regional Restrictions - Confirm the product has been sold at the compare-at price in regions with strict regulations.
Inspect Theme and Custom Code - Check for custom scripts or theme settings that might override the app’s behavior. - Test the product page with the app disabled to isolate the issue.
Understand App Limitations - Note that compare-at prices won’t display in sticky add-to-cart bars or unsupported UI elements.
Test Bundle Pricing - Review the bundle’s compare-at total calculation to ensure accuracy.
Conclusion
By following these steps, you can identify and resolve most issues related to the visibility of compare-at prices in the Kaching Appz. If the problem persists, consider reaching out to support for further assistance.