Effective from October 21, Kaching automatically adds customer tags to your Shopify customers when they purchase or manage a subscription.
These tags help you easily identify, group, and segment your subscribers for reporting or targeted communication.
Available Customer Tags
Tag | Description |
kaching-subscriber | Customer who has had at least one subscription |
kaching-has-active-subscription | Customer who currently has an active subscription. |
kaching-has-paused-subscription | Customer who currently has a paused subscription. |
kaching-has-cancelled-subscription | Customer who currently has a cancelled subscription. |
kaching-has-payment-failure | Customer who has experienced at least one payment failure. |
You can view these tags in the customer’s profile in your Shopify admin:
Note: Customer tags apply only to new or updated subscribers. Existing customer profiles will not be updated retroactively.
Creating Customer Segments for Subscribers
Customer segments allow you to group subscribers based on their tag.
To create a segment in Shopify:
Go to Shopify admin → Customers → Segments
Click Create segment at the top
Choose Customer tag and select one of the Kaching tags (e.g. kaching-has-active-subscription)
Click Run
Click Save, give it a name (e.g. “Active Kaching Subscribers”), and save.
You’ll now be able to access this segment anytime from the Customer segment menu in Shopify:
Example query for active subscribers
FROM customers
SHOW customer_name, note, email_subscription_status, location, orders, amount_spent
WHERE customer_tags CONTAINS 'kaching-has-active-subscription'
ORDER BY updated_at
Example query for paused subscribers
FROM customers
SHOW customer_name, note, email_subscription_status, location, orders, amount_spent
WHERE customer_tags CONTAINS 'kaching-has-paused-subscription'
ORDER BY updated_at
Example query for cancelled subscribers
FROM customers
SHOW customer_name, note, email_subscription_status, location, orders, amount_spent
WHERE customer_tags CONTAINS 'kaching-has-cancelled-subscription'
ORDER BY updated_at
Example query for subscribers who experienced failed payments
FROM customers
SHOW customer_name, note, email_subscription_status, location, orders, amount_spent
WHERE customer_tags CONTAINS 'kaching-has-payment-failure'
ORDER BY updated_at
Need help? Drop us a message in the live chat, and we'll sort it out together.