If you’ve accidentally subscribed to the yearly plan instead of the monthly one, don’t worry — there’s a way to fix it, depending on where you are in your billing cycle.
Still Within the Free Trial?
All new users get a 14-day free trial when they install our app. During this period:
You can cancel your subscription at any time without being charged.
You can switch between plans, including from Yearly to Monthly, without any billing consequences.
If you’re still within your trial, just go to the Plans page inside the app (via your Shopify admin dashboard), and select the Monthly plan. That’s it — no charges will apply.
Already Charged for the Yearly Plan?
If you noticed the yearly charge after the trial period ended and the payment has already been processed, here’s what to do:
Switch to the Monthly plan from the Plans page in the app.
Contact our support team via live chat in the app or by email.
Once we confirm that your plan has been changed, we’ll issue a full refund for the yearly payment.
Charge Is on Your Shopify Bill But Not Yet Paid?
If your store was charged for the yearly plan but the payment hasn’t gone through yet (i.e., it’s still pending on your Shopify bill):
Switch to the Monthly plan in the app.
Reach out to our support team via chat or email.
After verifying the plan change, we’ll apply an app credit to your Shopify store that fully covers the yearly charge — so you won’t need to pay for it.
Need Help?
In both situations where the trial has ended, you’ll need to contact our support team to finalize the fix. Just message us through the in-app live chat or send us an email — we’re here to help make things right.