If you're running subscription products and not offering them in post-purchase upsells, you're leaving recurring revenue on the table with every order. This is one of the most effective ways to increase customer lifetime value, and the setup is quick.
Step 1. Create a new upsell offer.
Open the Kaching Post Purchase app and click Create New Upsell Offer. Choose Manual Setup, then select your upsell type and define when the offer should be shown (e.g., when a customer orders any product).
💡 For a full breakdown of post-purchase upsells, check our complete guide. This article focuses specifically on subscriptions.
Step 2. Select your product.
Choose the product you want to upsell.
⚠️ Make sure your product already has a subscription configured in your subscription app, otherwise subscription options won't appear in this step.
Step 3. Choose a selling type.
You'll see three selling type options:
One-time only — standard one-off purchase
One-time + Subscription — customer can choose either
Subscription only — subscription is the only option
If you're just getting started, One-time + Subscription is recommended. It reduces friction while still introducing the recurring option. You can also set which option is pre-selected by default.
Step 4. Set up the discount.
The offer pulls existing discounts from your subscription app, and you can stack an additional discount on top.
Make sure to enable "Apply discount to subscription."
⚠️The extra stacked discount applies to the first billing cycle only. This is intentional, it lets customers try the subscription at a lower price, then continue at the regular rate if they like it. The offer also works with compare-at prices, making it look even more compelling.
Step 5. Configure shipping (optional).
You can set a recurring shipping price that applies to every subscription delivery. If you'd like a custom shipping label, enable the custom shipping title option to keep things clear and predictable for the customer.
Step 6. Finalize and publish.
Adjust your upsell/downsell flow, customize the design, and hit Publish.
💡 For the best experience, we recommend using Kaching Subscriptions, it integrates natively with the post-purchase upsell flow and keeps everything in one place.
Need help? Drop us a message in the live chat, and we'll sort it out together.