Each time a subscription renews, a brand new order is created in the Shopify Orders section — just like a regular purchase.
The original order will not be updated with new items to ship.
Instead, every renewal creates a separate order in Shopify that you can fulfill and ship as usual.
The subscription contract keeps track of the full subscription history across all recurring orders.
This means you’ll always find new orders to ship directly in your Shopify Orders page, with the “Kaching Subscription” tag for easy tracking.
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